HENDRAYANTI, Silvia. MENCIPTAKAN E-SATISFACTION MELALUI E-SERVICE QUALITY PADA SITUS TOKOPEDIA. Prosiding Seminar Nasional & Call for Paper STIE AAS, [S. l.], v. 4, n. 1, p. 721–733, 2021. Disponível em: https://prosiding.stie-aas.ac.id/index.php/prosenas/article/view/167. Acesso em: 17 jan. 2026.